If you find any issues with Power BI Gateway in communicating with BI Connector, please follow the below steps to generate gateway logs for sending to support team for analaysis.
Step 1: Sign-in into the On-premises data gateway.
Step 2: Click on the "Diagnostics" tab and click the "Start new test" and wait until its completion.
Step 3: Now click on "Open last completed test results" and collect the opened log file.
Step 4: Also click on "Export logs" and it will open the On-premises data gateway log directory.
Step 5: Collect the recently generated zip file.
Send all the collected log files to support@biconnector.com. We will analyze them and get back to you.