The password reset process varies depending on whether you are using the default user account (sign-up account) or a non-default user account. Please follow the instructions below based on your account type. 

Forgot Password – Default User (Sign-Up User Account)

If you're default user and forgot your password, follow the steps below to reset the password via configuration:

Step 1: Stop the BI Connector Service

Before making changes, stop the BI Connector service to avoid configuration conflicts.

Step 2: Modify the Configuration File

1. Open the bip-connector.yml file located in

             C:\ProgramData\Guidanz\BI Connector\config

2. Temporarily add the following lines to the YAML file:

            defaultUsername: 'AdminEmail'
            defaultPassword: 'NewPassword'

Step 3: Restart the Service

Restart the BI Connector service. You should now be able to log in with the new credentials.

Step 4: Clean Up 

Once login is successful:

1. Remove the defaultUsername and defaultPassword entries from bip-connector.yml.
   
   

2. Restart the BI Connector service again to finalize the changes.
   

Forgot Password – Non Default User

If you're non default user and have forgotten your password, another admin can reset it for you by following these steps:

1. Log in to BI Connector using another admin account.
   
   

2. Navigate to User Management from the main menu.
   
   

3. Locate the user whose password needs to be reset.
   
   

4. Click the Actions menu (⋮) next to the user's name.
   
   

5. Select Reset Password from the dropdown.

6. Enter a new password for the user.

7. Click Save to update the credentials.
   
   

You should now be able to log in with your updated password.

If you continue facing issues, please contact BI Connector Support.