Troubleshooting

Instructions to resolve common issues of using BI Connector

How to generate a clean set of BI Connector log files for troubleshooting?
If you're using BI Connector version 4.8 or above, you may also refer this article for generating the log files. For other BI Connector versions, p...
Fri, 19 Jun, 2020 at 12:02 AM
I get an error when extracting OBIEE data into Tableau/Power BI/Qlik
The possible root cause for errors during extract are : Error in BI Connector due to the extraction of a large number of fields Error in OBIEE due to the...
Tue, 25 Sep, 2018 at 9:37 PM
What should I enter for Server Name/Port in BI Connector UI? What does "Single Sign-on enabled" mean?
In the server name field, you should enter the URL from your OBIEE URL.  If your OBIEE URL starts with http:// and does not have a port nu...
Sun, 16 Sep, 2018 at 11:24 PM
Where can I find the log files generated by BI Connector?
When you face any issue using the BI Connector, the BI Connector Support team will request you to always provide the log file.  The log file will provide...
Mon, 19 Jun, 2017 at 4:22 AM
Help! I cannot find the Trial License Key for activating BI Connector.
The trial license key is available in a file called TrialLicenseKey.txt which would be available in the same directory where you extracted BI Connector Inst...
Sat, 2 Jun, 2018 at 11:06 PM
I am stuck in Create New Data Source UI of BI Connector. What info should I enter?
If you need detailed step-by-step instructions for the "Create New Data Source" UI (shown below),  head over to the Step-by-Step Installation Gu...
Sat, 2 Jun, 2018 at 11:19 PM
Nothing happens when I open the BIConnector-Trial-Version-x64.exe
This could be due to two possible reasons:  You do not have administrator privilege to install software in your PC.  Right click on BIConnector-Trial...
Sun, 16 Sep, 2018 at 11:24 PM
How to ignore connection error due to invalid SSL Certificate?
If SSL certificate is not properly installed in your system, you may not be able to connect to the data source. As a workaround for this issue, procee...
Wed, 15 Apr, 2020 at 12:45 AM
Unable to connect to the License Server error while activating License key
While installing BI Connector, if you run into an issue shown below, the root cause could be one of the following: You are installing BI Connector on a ...
Sun, 16 Sep, 2018 at 11:24 PM
How do I solve BI Connector license issues raised out of config file corruption?
Sometimes when you work with valid license of BI Connector, you may end up with license status turning to "not activated" state or "expired&q...
Tue, 16 Jul, 2019 at 10:19 PM